Services for the electricity and natural gas markets
Energy that connects, value that lasts.
Net Center supports electricity and natural gas retail companies with ongoing assistance and outsourced back-office services: from ARERA regulation to credit management, with highly experienced professionals.
72 hoursmaximum response time for support requests
2 officesMilan and Albignasego (Padua), serving retailers across Italy
100%of activities included in a single monthly fee
About us
The operations partner of energy and gas retailers
Net Center S.r.l. is a service company operating in the electricity and natural gas markets. We rely on professionals with many years of industry experience to support retail companies at every stage of their business with the public.
Our model is simple: you focus on commercial growth, we handle assistance, compliance and back office with expertise and reliable timing.
Professionals with long-standing experience in the energy & gas markets
Multi-channel support through a dedicated ticketing system
Full compliance with ARERA resolutions and sector regulation
One monthly fee, no surprises
Our offices
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Registered officeVia Franchino Gaffurio 1, 20124 Milano
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Operations officeVia Marco Polo 19/A, 35020 Albignasego (PD)
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Opening hoursMon – Fri, 9:00 – 18:00
Our services
Everything an energy and gas retailer needs
Ongoing assistance and outsourced operations, integrated with the client's own systems and always aligned with ARERA resolutions.
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New reseller start-up
We guide companies entering the electricity and gas retail market: from the initial idea to full operations, with a turnkey solution.
Feasibility analysis and business plan
Sector authorisations and accreditations
Set-up of systems, processes and back office
Commercial support and team training
Turnkey
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UdD & UdB set-up
Full assistance and training to trade wholesale in the electricity and gas markets, becoming a Dispatching User (UdD) and a Balancing User (UdB).
UdD – Dispatching User: withdrawal and injection dispatching contracts with Terna and imbalance management
UdB – Balancing User: daily balancing of gas injections and withdrawals and trading at the PSV hub
Registration with Terna, Snam Rete Gas and GME
Team training on market rules and imbalances
Wholesale markets
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Ongoing assistance
Dedicated support on every aspect of running an electricity and gas retail business, with a guaranteed response within 72 hours.
Electricity and gas sector regulation
Credit management
Customer management
Connection activities
Multi-channel ticketing
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Outsourced back office
Complete operational management of back-office activities, carried out directly on the client's systems.
Day-to-day retailer operations
Integration with your systems
Periodic activity reporting
On your systems
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Complaint management
Receipt, handling and reporting of written complaints in full compliance with current regulation.
Written complaints under TIQV 413/2016/R/com
ARERA Conciliation Service with power to settle
ARERA resolutions
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Credit, arrears and CMOR
End-to-end credit recovery support: from friendly reminders to administrative termination, up to the CMOR indemnity in case of switching.
Multi-channel reminders and formal notices by registered mail and certified email (TIMOE – TIMG)
Disconnections and reconnections for non-payment
Administrative terminations
Active and passive CMOR management (TISIND)
TIMOE · TIMG · TISIND
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Training and dedicated projects
Tailor-made projects to grow your team’s skills and tackle specific needs.
Staff training courses
Side-by-side support and regulatory compliance
Complex projects with a dedicated quote
Tailor-made
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Tax advisory for resellers
Support on the sector-specific tax obligations of energy retailers, from the bill to the company accounts.
Excise duties and surcharges on electricity and gas
RAI licence fee management in the bill
Corporate taxes and company taxation
Tax filings and relations with the authorities
Excise · Taxes
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Buying & selling resellers
We support existing resellers in selling their company or acquiring other operators.
Company and customer-portfolio valuation
Search for counterparties and negotiation
Due diligence support
Operational handover assistance
Energy M&A
How we work
A simple method, reliable timing
From first contact to day-to-day management: a clear, transparent process, included in a single monthly fee.
01
Analysis
We listen to your retail company’s needs and define the scope of services together.
02
Onboarding
We set up system access, ticketing channels and dedicated phone lines for your team.
03
Operations
We manage assistance and outsourced back office, with a guaranteed response within 72 hours.
04
Reporting
Periodic reports on all activities: complaints, reminders, CMOR files and much more.
Contact
Tell us about your project
Fill in the form and one of our professionals will get back to you shortly for a first, no-obligation assessment.
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Phone02 8239 7981
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Registered officeVia Franchino Gaffurio 1, 20124 Milano
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Operations officeVia Marco Polo 19/A, 35020 Albignasego (PD)
